Account & billing
Billing, trial & cancellation
How aeotime plans, the 7-day trial, invoices, plan changes and cancellation work, and what happens to your data when you cancel.
Updated
On this page
Billing is per workspace and handled by Stripe. Open Billing in the app sidebar (owners and admins).
Plans
| aeotime | Agency | |
|---|---|---|
| Price | $99/month, or $79/month billed yearly | $349/month, or $279/month billed yearly |
| Active prompts | 250 | 500 shared across clients |
| Engines | All 8 | All 8 |
| Projects and seats | Unlimited | Unlimited |
| Client viewers, white-label reports, pitch workspaces | ✓ | |
| Trial | 7 days | None |
Need more prompts, daily tracking, SSO or invoice billing? See the custom plan.
The 7-day trial
The aeotime plan starts with a 7-day free trial. You add a card at checkout and pay $0 today. We email you 3 days before the trial ends. If you don't cancel, the plan you chose — monthly or yearly — is charged when the trial ends. The Agency plan has no trial and is charged when you subscribe.
Invoices and payment details
The Billing page shows your plan, next renewal date, prompt usage and recent invoices. Manage billing opens the Stripe portal to update your card, billing address and tax ID, download invoices, or switch plan and billing period.
Cancelling
- Open Billing and go to Cancel subscription.
- Choose a reason and confirm.
- You'll see the date your access ends.
- During the trial — tracking stops when the trial ends and your card is never charged.
- On a paid plan — everything keeps working until the end of the period you paid for, then the plan doesn't renew.
- Changed your mind? Click Keep my subscription before that date.
Your projects and history stay in your account, so you can export them or resubscribe later. Full terms are in the Cancellation & Refund Policy.
Questions
Do you offer refunds?
Payments aren't refunded, except under a statutory right of withdrawal or for billing errors. The 7-day trial on the aeotime plan is there so you can judge the product first.
Can I switch between monthly and yearly?
Yes, from the billing portal. Yearly billing costs 20% less.
Still stuck? We answer within one business day.
Contact support